a999's commitment to responsible gambling
Gambling should be a source of fun — not stress. a999 believes every member should play with awareness and set their own limits.
Why is responsible gambling important?
Online betting and casino games are a form of entertainment for many people. However, for some, it can get out of control. a999 always wants its members to play with awareness, with a plan, and within their means.
Our Terms and Conditions clearly state that a999 takes active measures against irresponsible gambling. From age verification to self-exclusion — every step is designed with member protection in mind.
If any member feels their gambling habits need to change, the information and tools on this page will help them take the right steps. Seeking help without hesitation or shame is the sensible thing to do.
Before you play, ask yourself — is this within my means? Can I handle losing? If the answer is no, take a break for the day. At a999, every member's safety matters more than the enjoyment of the game.
Tools to keep yourself in control
a999 provides its members with several tools that can be used directly from account settings. These are entirely in the member's own control.
Set a deposit limit
Set a maximum cap on your daily, weekly, or monthly deposits. It will not be possible to exceed that limit — even if you change your mind later.
Session time limit
Set a time limit for how long you play in one session. When the time is up, the session will close automatically and you will be reminded to take a break.
Loss limit
Set a limit on how much you can lose within a given period. Once the limit is reached, no further bets can be placed.
Cool-off (temporary break)
Step away from your account temporarily for anywhere from 1 day to 6 weeks. During this time, you will not be able to log in or place bets.
Self-exclusion
For a long-term self-exclusion, your account can be fully closed for anywhere from 6 months to 5 years. This decision cannot be reversed.
Reality check
At set intervals, a message will appear telling you how long you have been playing and how much you have won or lost — to help you stay aware.
Warning signs of a problem
If you notice the following signs, it may mean your gambling habits are reaching a dangerous level. Think about these questions honestly — for yourself.
- Are you betting more and more to try to win back money you lost?
- Do you want to stop gambling but find you cannot?
- Are you gambling in secret from family or friends?
- Are you using household money or borrowed money to bet?
- Do you feel irritable or restless when you are not gambling?
- Are you neglecting work, studies, or family time because of gambling?
Watch out for gambling myths
"I'll win now — I've lost so much already"
Every game is independent. Past losses do not guarantee a future win. This misconception is the cause of major losses.
"If you know the strategy, you can always win"
Slots and casino games are controlled by an RNG (Random Number Generator). There is no strategy or pattern that guarantees an outcome.
Where can you get help?
Admitting there is a problem takes courage. a999 is always here — and so are your family and professional counsellors.
a999 Support Team
a999's 24/7 live chat and email support are available in both Bengali and English. You can request self-exclusion or a limit adjustment at any time.
Family and loved ones
Let your family know. If someone close to you is aware of the problem, they can help you and you will not have to face it alone.
Professional counselling
Reach out to a mental health specialist or addiction counsellor. Getting professional help is the most effective step you can take.
a999's commitment
a999's commitment to responsible gambling goes beyond policy statements. As noted on our About Us page, a999 always places the long-term protection of its members above business interests.
- No one under the age of 21 is permitted to register
- Documents may be requested to verify age and identity
- Self-exclusion requests are acted on immediately
- Self-excluded members are removed from all promotional communications
- If unusual betting patterns are detected, the support team will reach out
- All tools and information are provided free of charge and are easy to access
- Member privacy is kept fully protected
Tips for safe gambling
Keep the golden rules in mind
- Only bet what you can afford to lose
- Play for entertainment, not to win
- Do not chase your losses
- Do not gamble under the influence of alcohol or medication
- Take regular breaks — no more than a few hours a day
- Pay attention to other areas of your life outside of gambling
Protection of minors
a999 does not allow anyone under the age of 21 to open an account under any circumstances. If a parent or guardian suspects that their child or teenager is using a999, please contact us without delay via 24/7 live chat or email.
If there are children in the home, adults in the family should use parental control software on devices to block access to certain categories of websites. a999's Privacy Policy contains detailed information on the protection of minors' data.
It is best not to share your account password, login details, or payment information with anyone in the family — and in particular, keep all such information completely away from children.
Responsible Gambling — Common Questions
For answers to more detailed questions, visit our full FAQ page.